Thank you for shopping with Echofy Tech. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns on items within 15 days of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • A receipt or proof of purchase is required.
  • The product must be returned within 15 days from the delivery date.

2. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used.
  • Products that are damaged due to misuse or neglect.
  • Personalized or custom-made items.
  • Sale or clearance items.

3. How to Return an Item

To initiate a return, please contact us at info@echofy.co.in with the following details:

  • Order number.
  • Product(s) you wish to return.
  • Reason for the return.

Once your return request is approved, we will provide you with return instructions. You are responsible for the return shipping costs, unless the item is defective or damaged.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method, typically within 7-10 business days. Shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@echofy.co.in. We will arrange for a replacement or issue a full refund. Please provide a photo of the damaged item as evidence.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If there is still no refund, contact us at info@echofy.co.in.

8. Changes to the Return/Refund Policy

Echofy Tech reserves the right to update or modify this Return/Refund Policy at any time. Changes will be reflected on this page with an updated effective date.

9. Contact Us

For any questions or concerns about our Return/Refund Policy, please contact us:

Echofy Tech
B-160, 3rd Floor, Hari Nagar, Clock Tower,
New Delhi – 110064
Phone: +91 9211504617
Email: info@echofy.co.in